Refund Policy

Refund Policy

HMPO LTD is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued for services provided by our company.

1. Eligibility for Refunds

Customers may request a refund if:

• A service was not delivered as described or promised
• A service fails to meet the agreed-upon specifications
• A service contains material defects or does not meet professional standards
• A refund request is made within 30 days of service completion
• The customer has not yet received significant benefits from the service

2. Refund Request Process

To request a refund, customers must:

• Submit a written refund request to info@hmpo.cc within 30 days of service completion
• Provide specific details regarding the reason for the refund request
• Include relevant documentation or evidence supporting the claim
• Allow HMPO LTD 10 business days to review and respond to the request

3. Non-Refundable Services

The following situations are generally not eligible for refunds:

• Services completed more than 30 days prior to the refund request
• Services cancelled by the customer after delivery has commenced
• Consultative or advisory services, unless specifically agreed otherwise
• Services where the customer has utilised substantially all benefits provided
• Services covered under separate warranty or guarantee terms

4. Refund Processing

Upon approval of a refund request, HMPO LTD will process the refund within 14 business days. Refunds will be issued using the original payment method whenever possible. Customers will receive confirmation of the refund, including the transaction reference and expected completion date.

5. Partial Refunds

In cases where a customer has received partial benefit from services, a partial refund may be issued based on the proportion of the service not delivered or the extent of deficiency. HMPO LTD will assess each situation individually and communicate the refund amount clearly.

6. Dispute Resolution

If a customer disputes our refund decision, they may escalate the matter by contacting our management team at info@hmpo.cc or calling +44 (0)7552 621 126. We will review disputed claims within 10 business days and provide a final decision in writing.

7. Special Circumstances

HMPO LTD reserves the right to process refunds outside these standard terms in exceptional circumstances, such as force majeure events, service failures beyond our control, or significant deviation from agreed terms. Each case will be assessed individually.

8. Policy Changes

HMPO LTD reserves the right to modify this Refund Policy at any time. Changes will be effective upon publication. For ongoing services, customers will be notified of significant changes in advance.

9. Contact Information

For refund-related enquiries or to submit a refund request, please contact:

Email: info@hmpo.cc
Phone: +44 (0)7552 621 126
Registered Address: 13 St Ives Close, Macclesfield, Cheshire SK10 3JX, UK